How can I activate my TourRadar Wallet?
TourRadar will automatically open a TourRadar Wallet (powered by Hyperwallet) for you once you have made, or have received, your first booking.
To activate your wallet:
Log in to your Agent Portal
Go to the ‘Payment’ section
Click on ‘Activate Wallet’ and follow the activation steps
Note: Your account Admin will need to activate the TourRadar Wallet. If you can’t see the Payment section, you don’t have an Admin role.
During the activation process, you must choose the correct Account Type at the beginning of the process:
If a form of Government ID number is requested during the activation process, please note that this cannot be a Passport ID number and is not a mandatory field for certain regions.
If you are located in the United States then you will need to enter the Business Contact's Social Security Number in the Government ID field to continue.
3. After activating your TourRadar Wallet, you will be required to complete the “Payee Verification” process (for any issues or questions on this step, please refer to this article):
4. After completing the above steps, you are good to go! You will see your released commission in your TourRadar Wallet on the due date, and you will be able to transfer it using your preferred transfer method, to your preferred account.
Additional Hyperwallet Support
Further information regarding Hyperwallet can be found in the official Hyperwallet Support Center.