Travel Agents

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Find out everything you need in order to place your very first booking as a Travel Agent or Advisor.

Registering as a Travel Agent

• How do I sign up as a Travel Agent?

• How do I log in to the Partner Portal?

• I am part of a host agency, how do I set up my account under the main host agency account?

• How long does it take to apply to be a Travel Agent or Advisor and place my first booking?

• Should I Sign Up as a Travel Agent or Submit an Application as an Operator?

Partner Portal

• What can I do on my Partner Portal?

• Where can I see the status of a booking if it is confirmed, on hold, or if I have sent the operator a question/inquiry?

• Can I add multiple Agents under one Agency account?

• How do I make a booking as a Travel Advisor?

• Can I add my logo or branding to my Partner Portal? Where will people see this branding?

TourRadar Marketplace

• How do I know which operator offers great adventures?

• How do I find the right adventure for my clients?

• I booked under the wrong account, what do I do?

• Can I book a customized trip for my client?

• How can I communicate with an operator or make an inquiry about a trip?

Booking Payments

• What are my options to pay at check out? Can my client use their credit card?

• Where can I download my booking invoice?

• What happens if my payment doesn't go through?

• Can I split the payment between my client and the other travelers on their trip?

• Can I pay for my client's tour in installments?

• How is the final payment charged for my client's booking?

• What should I do if a payment fails as a Travel Agent?

Commission Payout

• Where can I see how much commission I can earn on an adventure?

• How do I get my commission paid?

• When will I get paid out my commission?

• How can I remit a payment from my TourRadar Wallet?

• How can I activate my TourRadar Wallet?

• How do I set up a transfer method on my TourRadar Wallet?

• What is the Payee Verification Process?

• What happens if a trip I booked for a client is canceled? Do I still get paid?

• Where can I view booking details related to a payment release?

• If I have multiple currencies in my TourRadar Wallet, can I transfer all the money out at once under a single currency?

Travel Agent Support

• What Should I Do When My Client Has an Issue on Tour?

• What to do if a booking was made under the wrong account instead of my Travel Agent account?

• How can I contact TourRadar if I need assistance as a Travel Agent?

• How do I request to cancel my client's booking?

• Do you offer agent training on how to utilize TourRadar?